Amazon
July 2020 to present
Senior IT Network Engineer
Tampa, FL
Robotics Research & Development (R&D)
June 2024 - Present
Selected from the Capability Acceleration Program as 1 of 2 engineers to join the Robotics R&D team (comprising 6 members total).
Reviewed and approved firewall ACLs and VLAN deployments, ensuring standards across robotics environments.
Ensured high availability of DNS and DHCP services for robotics facilities operating in all 36 AWS regions.
Capability Acceleration Program
August 2023 - June 2024
Earned placement in Network Development Engineer (NDE) training cohort (10 selected out of 400 applicants).
Achieved AWS Cloud Practitioner, CCNA, CompTIA Linux+, and ITIL 4 Foundation certifications in just 13 weeks.
Achieved a curriculum score of 93%.
SD-WAN Tiger Team
March 2023 - August 2023
Hand-picked by my regional IT manager to join a 10-engineer pilot cohort for Amazon’s global SD-WAN migration.
Executed successful deployments at 23 sites across three continents and mentored seven engineers through their first rollouts.
Global Delivery Services
July 2020 - March 2023
Directed IT services for 3 delivery stations, each supporting an average of 1,500 employees, while serving as backup for teammates at 12 additional stations.
Authored 3 process improvement procedures, including safety and HR initiatives, adopted across Amazon North America to standardize operations efficiency.
Served as Onsite Build Engineer for 2 new site builds, managing full IT systems implementation.
Conducted over 100 interviews, selecting high-quality IT candidates to build strong teams.
Sea Pines Resort
February 2019 - July 2020
Senior IT Systems Administrator
Hilton Head Island, SC
The Sea Pines Resort on Hilton Head Island, SC is a four-star vacation resort that hosts the annual RBC Heritage golf tournament. A PGA Tour Signature Event.
Event IT Management:
Coordinated with Hargray to manage IT services for the PGA Tour's RBC Heritage 2019 and 2020, ensuring seamless operations for a high-profile event.Systems Migration:
Led physical-to-virtual migration of all servers by utilizing VMware VMotion; implemented backup/disaster recovery processes with Unitrends solutions.Infrastructure & Security:
Hardened IT infrastructure, monitored systems, and designed PCI-DSS compliant solutions; migrated 300 workstations to Windows 10 using SCCM.Cloud & VoIP Solutions:
Designed and licensed Azure/Microsoft 365 solutions (Office, Teams, Intune, SharePoint) and managed VoIP systems across 11 buildings, including call centers and concierge operations.Network Operations:
Updated and maintained Ruckus indoor/outdoor wireless networks spanning 11 buildings across a 5,000-acre resort, including Point of Sale (POS) support for five restaurants (Agilysys and Jonas).
Progressive Technology, Inc.
September 2017 - February 2019
IT Operations Manager
Bluffton, SC
Progressive Technology, Inc. was a managed services provider in Bluffton, SC.
Network Design & Implementation:
Designed and implemented networks for 13 managed services clients using technologies such as Meraki, Ubiquiti, Sophos, Ruckus, Mist, and Cradlepoint.Disaster Recovery:
Developed and deployed data backup and disaster recovery plans for 8 managed services clients, ensuring business continuity.Operations Management:
Fully managed IT operations for 7 clients, achieving a 98% client satisfaction rating.Client Support Services:
Provided design, support, and maintenance for an additional 35 managed services clients, delivering tailored IT solutions and consistent reliability.
Crisis Intervention & Recovery Center
April 2015 - September 2017
IT Manager
Canton, OH
The Crisis Intervention and Recovery Center, now under Coleman Health Services, was a non-profit in Canton, OH that focused on crisis services for opiate addiction, mobile response, behavioral health, and crisis stabilization services.
Team Leadership:
Managed 2 direct reports, fostering development and ensuring operational efficiency.HIPAA Compliance:
Served as HIPAA Security Officer, maintaining strict compliance with healthcare regulations and safeguarding sensitive data, and enforced automated security measures via Group Policy in Active Directory.Cost Reduction:
Negotiated vendor contracts for internet, cellular, printing, and phone services, achieving a 23% reduction in the IT budget year-over-year while enhancing service quality and functionality.VoIP Migration:
Led migration from POTS to VoIP with instant cellular failover, ACD functionality, Call Trees, and Yealink hardware, enhancing communication reliability and functionality.System Upgrades:
Deployed Windows 7 migration project across 200+ workstations spanning 2 locations, ensuring seamless transitions.Cloud Migration:
Migrated MS Exchange 2007 to Office 365 cloud-based email solution within 4 days, minimizing downtime and improving efficiency.Network Design:
Designed and implemented a secure Meraki full-stack network solution, integrating firewalls, switches, and Wi-Fi for robust connectivity.Disaster Recovery:
Developed and implemented a comprehensive disaster recovery plan and data backup solution to secure critical information.